Privacy Policy and Terms & Conditions
Privacy & Data Security
Q: How Do We Use Your Information?
A: We collect information you provide directly to us when you register for courses, subscribe to our newsletter (such as updates for the Purpose Driven Movement eBook), fill out an enquiry form, or communicate with us via email. This typically includes your name, email address, phone number, and billing information.
Q: What do you do with my personal data?
A: Your information is primarily used to deliver our educational courses, process payments, issue certifications, and provide customer support. With your permission, we also use your email to send you weekly tips, videos, industry updates, and special promotional offers. You can opt out of marketing emails at any time.
Q: Do you share my information with third parties?
A: We do not sell or rent your personal information. We only share data with trusted third-party vendors and hosting partners necessary to operate our website, process payments, and deliver our online courses. All partners are required to maintain strict confidentiality.
Q: How is my payment information secured?
A: All online financial transactions are processed securely through industry-standard encryption protocols (SSL/TLS). FTI does not store your full credit card details on our servers.
Course Enrollments, Refunds, and Cancellations
Q: What is the cancellation policy for FTI courses?
A: Cancellation and refund eligibility depends on whether you have registered for an online course, a virtual live program, or a practical workshop. Generally, once digital course materials have been accessed or logged into, refunds cannot be issued. Please check your specific enrollment contract or contact accounts@functionaltraininginstitute.com for specific terms.
Q: Can I transfer my course registration to another person or a later date?
A: Yes, under certain conditions. Course transfers to a future date or to another student must usually be requested in writing prior to the course start date and may be subject to an administration fee.
Q: What happens if FTI cancels or reschedules a live workshop or virtual event?
A: In the rare event that FTI must cancel or reschedule a live or virtual event due to unforeseen circumstances, you will be offered a full refund of the course fee or a free transfer to the rescheduled date. FTI is not responsible for any personal travel or accommodation costs incurred.
Intellectual Property & Terms of Use
Q: Can I use FTI’s logos, course materials, or video content for my own business?
A: All text, graphics, videos, course curriculum, and materials provided by FTI are protected by international copyright laws. Enrollment grants you a single-user license for personal professional development. You may not distribute, resell, copy, or teach FTI’s proprietary materials as your own without explicit written partnership agreements.
Q: How long do I have access to my online course materials?
A: Course access durations vary by program (e.g., Movement Restoration Coach, Rehab Express). Most online courses come with extended or lifetime access to the student portal, provided your account remains in good standing and the platform is active.
Certifications & Continuing Education (CECs/CPEs)
Q: Are FTI certifications automatically issued upon registration?
A: No. To receive your official certificate and accredited professional development points (such as CECs or CPEs), you must successfully complete all course requirements, which may include online quizzes, practical video submissions, or case studies.
Q: What should I do if I need to dispute a grade or certification outcome?
If you believe an error was made in your course assessment, you can submit a formal review request to our education team at info@functionaltraininginstitute.com within the timeframe specified in your course guidelines.